This documentation is updated on a regular basis. This documentation contains both Frequently Answered Questions and detailed articles on various issues. Moreover, all customers may access System76’s extensive support documentation at. Support tickets will be addressed in a timely manner via the email associated with your account. Choose support tickets in the dashboard, click Contact Support, and select or enter the serial number for the product you wish to service. To reach a technical support agent, select the My Account icon in the top navigation. How do I go about receiving service under the System76 Limited Product Warranty? SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. NEITHER YOU NOR System76 WILL BE LIABLE TO THE OTHER FOR PROPERTY DAMAGE, PERSONAL INJURY, LOSS OF USE, INTERRUPTION OF BUSINESS, "DOWN TIME", PURCHASER'S TIME, LOSS OF USE OF RELATED EQUIPMENT, LOST PROFITS, LOST DATA OR OTHER CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR SPECIAL DAMAGES, HOWEVER CAUSED, WHETHER FOR BREACH OF WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), ABSOLUTE OR STRICT LIABILITY OR OTHERWISE, OTHER THAN THOSE DAMAGES THAT ARE INCAPABLE OF LIMITATION, EXCLUSION OR RESTRICTION UNDER THE APPLICABLE LAW. MOREOVER, System76'S AND YOUR MAXIMUM LIABILITY TO THE OTHER IS LIMITED TO THE PURCHASE PRICE YOU PAID FOR PRODUCTS OR SERVICES PLUS INTEREST AS ALLOWED UNDER THE APPLICABLE LAW. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. System76’S RESPONSIBILITY FOR DEFECTS IN System76 BRANDED HARDWARE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THE System76 LIMITED PRODUCT WARRANTY. THIS WARRANTY AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). If we determine that the problem with the product is not covered by the limited product warranty, we will inform you of alternative solutions that may be available to you on a fee-for-service basis. Any additional purchases or upgrades will not extend this limited product warranty Replacement products may be refurbished, and are warranted for the longer of fourteen days or the remainder of the applicable limited warranty period. Replacement parts will be new or serviceably used, comparable in function and performance to the original part or product, and warranted for the longer of fourteen days or the remainder of the warranty period. replace the product with a comparable product.replace or repair the defective component or.product that has been damaged through misuse, abuse or mishandling, including without limitation the unauthorized modification of the system as a whole or any individual component, and/or the attachment of peripheral devices product for which System76 has not received payment orĭuring your applicable limited product warranty period, if a covered product is proven to be defective in workmanship or materials, System76 will, at its option:.product that has been damaged by actions that are beyond System76's control, including for example, impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster, war, strike, lockout, epidemic, destruction of production facilities, riot, insurrection, or material unavailability.software, including the operating system and software as well as any third party software.non-System76 branded hardware products and accessories e.g., monitors, speakers, printers, portable devices, etc. Importantly, this limited product warranty does not cover: System76 warrants to the original purchaser that any System76 branded hardware will be free of defects in workmanship and materials for the applicable limited warranty period set forth in your packing slip or invoice, which is measured from the date of shipment. Scope of the System76 Limited Product Warranty The following sections detail the terms of the System76 Limited Product Warranty and Return Policy for the United States, our 30-Day Money Back Guarantee as well as some special considerations for International Orders. To determine which warranty you purchased, please review your packing slip or invoice. System76 branded hardware products come with the option for either a 1-year, 2-year or 3-year limited product warranty, except that all batteries and chargers are warranted for only one (1) year. 30-DAY LIMITED MONEY BACK GUARANTEE ON System76 PRODUCTS The System76 Limited Product Warranty on System76 Branded Hardware
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