Caller ID Records or displays the telephone number of the caller. Call forwarding Sends calls automatically to another telephone number. Call block Restricts callers from making toll calls or calls for which an extra charge is made. How does a voice mail system differ from an automated attendant? Conference calls Calls that have three or more participants speaking at different locations Auto redial Redial automatically the last number dialed when the user presses a key. How do callers make selections to get information or reach a person when using an automated attendant? The voice mail system has a voice mailbox where messages are stored until they are accessed. A webcam, an internet connection, and skype software What equipment and services are needed to make a web conference call? Selections are made by touch tone phone or voice recognition, if available. True A disadvantage of VoIP is that service may be lost during a power outage. Automatic redial If the receiving fax is busy when you are trying to send a fax, you can use this feature. True The cover letter should include the date, number of pages with the cover letter, recipient and sender information, the subject of the document, and special remarks as needed. Encode Take a picture of, electronically Cover sheet When you send a fax, include a _ or note. What is the purpose of a modem? Encodes A fax machine scans a page and _ the data to be sent. To convert analog signals to digital ones. A communications satellite A data relay station that orbits the earth. Satellites _ send voice, video, and other data in the form of microwave signals. True A modem can be either an internal or an external device. Modem Communication systems that only use analog signals require a _ to send digital data. True Digital signals can transmit large quantities of data at speeds much faster than analog signals. Electronic data _ that can be read by a computer is in digital form. Digital form Many companies are replacing older lines that send data in analog (wave) form with lines that send data in _. All of the above Telephone technology Because voice transmission by telephone is a common form of telecommunications, the technology is often simply called _. Yellow pages Part of a telephone directory with names and related telephone numbers arranged by subject headings. White pages Part of a telephone directory with an alphabetical list of names and related telephone numbers. Directory A list of items, such as names and corresponding telephone numbers. Time zone A geographical region that has the same standard time. Screen calls Determine who is calling and the purpose for the call. Hold A feature that allows a telephone caller to remain connected but waiting for the other person to come back on the line.
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