Customers can reply to this triggered chat without entering their details like Name, email, and/or phone.All agents will receive notifications when the customer replies to the triggered chat. You can route replies to the triggered chats to a specific department/agent.If the preconditions are met, the triggered chat will pop up with a sound notification on your website to the customer. Triggered Chat functionality is compatible with your mobile site too. Note: You can linkify the URL by simply entering the URL along with the message. Once you are done with all settings, click "Save Trigger" If you prefer to show the automated trigger popup without sound, you have the option to mute the sound notification.ħ. Choose the Department to which these chats should be routed when a visitor replies to a triggered chat.Ħ. You can customize the triggered chat message.ĥ. Also, you can set the custom fields under the condition if you've set Custom fields for your account.Ĥ. Though its case insensitive, ensure to enter the proper name of the city (with proper spacing) for it to work.ī. You can also set the triggered chat based on the geolocation of your visitor using the city/state/country condition. when a visitor matches certain conditions of Custom fieldsĪ. when a visitor is from a specific country/state/city.when a visitor is a first-time/repeat visitor.when a visitor stays on the site for 'n' number of seconds.You can trigger the automated messages for any/all of the conditions, Set a Trigger name > Choose the preferred conditions to be met for the triggered chat to pop up on your website > Click Next. Note: You can create Triggered Chats for each profile, if you have set up multiple widget profilesjust by clicking the drop-down menu.Ĥ. Click on the '+ Add'Button to add a new triggered chat. Click on Triggered Chats from the main menu.ģ. This feature is enabled by default and is available across all the plans. Triggered chats work only when agents are available to chat. Only the Admin of the account can manage Triggered Chats. The triggered chats feature enables you to send automated popup messages to your web visitors based on predefined conditions.
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